Terms & Conditions

Terms and Conditions

Introduction

  • Parties And Definitions: Here in the following Conditions and Policies BIG KNOWLEDGE EDUTECH (runs its business under the name “IASment”, GSTIN: 08BEYPM8422D1Z2) is referred to as Firm/We/Us/Our and its users, customers, students, subscribers, website visitors, application users, or any person availing our services are referred to as User/You/Your.
  • Scope Of These Terms: These Terms and Conditions (“Terms”) govern (a) the use of our website (including but not limited to www.iasment.com) (“Website”), (b) our applications such as IASment and related software (“Application”), and (c) any products, services, digital or physical materials, subscriptions, or other offerings provided in connection with the Website/Application (“Services”).
  • Modes Of Access And Registration: These Terms apply to all modes of registration or usage of our products and Services, including, but not limited to, access via browser, Windows PC application, Android application, iOS application, SD cards, tablets, or any other storage/transmitting devices supported by us.
  • Electronic Record And Consent: These Terms constitute an electronic record under the Information Technology Act, 2000 and applicable rules, and your act of accessing, registering, browsing, or using our Services is deemed as your electronic acceptance of these Terms without requiring a physical signature.
  • Binding Nature: Your use/access/browsing of the Website/Application/Services/products, with or without payment or subscription, signifies that you have carefully read, fully understood, and unconditionally agreed to be legally bound by these Terms and by our Privacy and Data Protection policy as may be updated from time to time.
  • Non-Acceptance: If you do not agree to any part of these Terms, or our Privacy and Data Protection provisions, you must not use or access the Website, Application, or any of our Services/products.
  • Non-Transferable Access: Any access to our Services/products through registration or subscription is strictly non-transferable and is granted only to the specific registered User.

General Usage And Eligibility

  • Eligibility To Contract: Only persons who are competent to contract within the meaning of the Indian Contract Act, 1872 are allowed to register or use our Services on their own. Minors, un-discharged insolvents, or otherwise incompetent persons may use our Services only under the consent and supervision of their parents or legal guardians.
  • Minor Users: Where a minor uses the Application/Website/Services, it is assumed that the legal guardian or parent has granted full consent to these Terms, and such guardian/parent is deemed responsible for all actions and usage by the minor.
  • Accuracy Of Information: You agree that all information provided by you at the time of registration or use (including name, contact details, class, address, payment information, etc.) is true, correct, complete, and updated. You shall keep this information regularly updated.
  • Non-Transferable Enrollment: Enrollment in any course/program is strictly personal to the registered User. You cannot transfer your enrollment, rights, or access to any other person, whether for consideration or otherwise.
  • Right To Refuse Or Terminate: The Firm may, at its sole discretion, refuse registration, terminate access, suspend services, or discontinue enrollment if any misrepresentation, misuse, violation of Terms, or suspicious activity is detected.

Course Purchase, Access Medium, And Device Restrictions

  • Course Purchase Channels: You may purchase our courses or programs from anywhere through any authorized mode, including our Website, Android app, iOS app, or any other official sales channel notified by the Firm.
  • Restricted Content Access Medium: Notwithstanding the purchase channel, you expressly acknowledge and agree that course content (videos, tests, notes, PDFs, etc.) can be accessed only through:
    • Our Windows PC Application, and
    • Our Android application or iOS application, and not directly through the Website in a browser interface (unless and until the Firm specifically enables and announces such web-based content delivery in future).
  • No Claim For Web-Based Access: You agree that you shall not claim any deficiency of service merely on the ground that course content is not accessible through a browser-based website and is restricted to specific supported platforms (Windows PC App / Android / iOS).
  • Device Compatibility: It is your responsibility to ensure that you possess a compatible Windows PC and/or Android/iOS mobile device meeting the technical specifications required to run the Application and access the purchased course.

Course Delivery, Structure, And Academic Freedom

  • Multiple Delivery Formats: Courses may be delivered via recorded lectures, live classes, doubt sessions, test series, PDFs, e-books, practice questions, assignments, digital tools, or other formats as determined by the Firm.
  • Academic Discretion: The Firm reserves complete academic freedom to design, modify, rearrange, update, or restructure the syllabus, modules, subject order, test schedule, and teaching methodology at any time.
  • Non-Obligation To Follow UPSC Design: Our internal academic structuring may differ from UPSC structure or classification. You cannot demand exact mirroring of UPSC’s topic arrangement or question pattern.
  • No Specific Topic Guarantee: While we strive for comprehensive coverage, we do not guarantee inclusion of every micro-topic, case study, or question type that may appear in any examination.

Access Rights, Login Usage, And Account Security

  • Personal Access Only: Access to our digital content is given only to the registered User. Sharing of login credentials, screen-sharing, or parallel login for others is strictly prohibited.
  • Simultaneous Device Restriction: Unless explicitly permitted, your account shall not be used simultaneously from multiple devices in a manner which appears to be sharing or misuse.
  • Monitoring Rights: The Firm may track and monitor logins, device identifiers, IP addresses, and access patterns to detect and prevent unauthorized sharing or misuse.
  • Security Responsibility: You are solely responsible for maintaining the confidentiality of your login ID and password, logging out after use, and promptly informing the Firm of any suspected unauthorized access.
  • Consequences Of Misuse: Any account found involved in password sharing, simultaneous abusive usage, piracy, screen recording distribution, or suspicious access may be suspended or terminated without any refund, at the sole discretion of the Firm.

Intellectual Property Rights And Usage Restrictions

  • Ownership Of Content: All software, videos, texts, questions, solutions, notes, designs, strategies, compilations, PDFs, slides, test analysis, logos, graphics, audio, and other materials are exclusive intellectual property of the Firm and/or its licensors.
  • No License Granted: Your purchase or access does not grant you any ownership or intellectual property rights in any content. You only receive a limited, revocable, non-transferable license for personal learning.
  • Strict Prohibition On Copying: You shall not download (beyond permitted device caching), screen-record, capture, reproduce, photocopy, scan, distribute, share, upload, post, host, mirror, or reproduce any of our content in any form.
  • No Commercial Use: You shall not use our materials to teach, coach, tutor, create a course, run a channel, organize batches, or engage in any commercial or non-commercial educational redistribution.
  • Legal Action For Infringement: Any violation of intellectual property rights may result in civil and/or criminal proceedings, including claims for damages, injunctions, penalties, and reporting to law enforcement.

Permitted And Prohibited Conduct

  • Permitted Use: You may use our Services strictly for your personal academic improvement and exam preparation in accordance with these Terms.
  • Prohibited Activities (Illustrative, Not Exhaustive):
    • Posting or transmitting any content that is abusive, defamatory, obscene, hateful, violent, discriminatory, or otherwise objectionable.
    • Harassing, threatening, or stalking any faculty member, staff, or fellow student.
    • Uploading or transmitting viruses, trojans, worms, or any malicious code.
    • Attempting to decompile, reverse engineer, or modify our Application or platform.
    • Using bots, scrapers, crawlers, deep-links, or automated tools to access or copy content.
    • Attempting unauthorized access to servers, databases, or other users’ accounts.
    • Misusing interactive features, groups, or communities for spam, advertisements, promotions, or unrelated content.
    • Engaging in any activity that disrupts or negatively impacts the performance of our platform or other users’ access.
  • Enforcement: The Firm may remove content, suspend accounts, or take legal steps if prohibited conduct is identified.

Academic Disclaimers And Non-Affiliation

  • Basis Of Content: All academic material is prepared using the Firm’s own understanding, research, experience, and publicly available data, including past UPSC papers and syllabus descriptions.
  • No Guarantee Of Syllabus Completeness: We do not claim that our content covers 100% of the syllabus as interpreted or understood by UPSC or any other examination body.
  • No Exam Question Guarantee: There is no guarantee that the questions, concepts, patterns, or logic taught by us will appear in any examination.
  • Non-Affiliation With UPSC: The Firm has no link, influence, or access to UPSC’s internal workings, question-setting process, evaluation approach, or administrative decisions.

Performance, Result, And Outcome Disclaimers

  • No Promise Of Success: We do not promise, assure, or guarantee any rank, selection, score, cutoff clearance, or performance level in any examination.
  • User Effort Dependency: Actual results depend on your personal effort, discipline, background, health, exam environment, and multiple other factors outside our control.
  • No Liability For Outcomes: The Firm shall not be liable for any academic setbacks, exam failures, or psychological, emotional, or career consequences arising from exam performance.

Privacy And Data Protection

  • Nature Of Service Infrastructure (SaaS Model): Our services and platforms are operated using third-party Software-as-a-Service (SaaS) providers and hosting infrastructure. As a result, while we configure, manage, and use these services, we do not have full physical or technical control over every layer of data storage and transmission.
  • Best Efforts, No Absolute Guarantee: We take reasonable and industry-aligned measures to secure user data (such as using reputable SaaS providers, configuring security settings, access controls, and internal policies), but we do not and cannot guarantee absolute security, non-breach, or non-incident of your data, especially where events are beyond our reasonable control or arise from third-party failures.
  • Types Of Data Collected: By using our Services, you agree that we may collect and process, including but not limited to, the following data:
    • Name, email address, mobile number, and other contact details.
    • User ID, enrollment details, and course selections.
    • Residential address, residence country, residence state, and other address details.
    • Geolocation-related information, where allowed (such as approximate location based on IP, or device-level location if permitted by you).
    • Device identifiers, operating system details, browser type, and technical data.
    • Usage information such as login times, access patterns, and interaction with content.
  • Usage Of Data: This data is used for account management, academic communication, platform security, service improvement, analytics, and compliance with legal obligations.
  • Third-Party Processors: Certain data may be stored or processed through third-party SaaS tools (such as hosting providers, payment gateways, communication tools, analytics services, etc.). While we choose such providers carefully and set configurations responsibly, we cannot be held liable for security incidents solely attributable to such third parties, provided we have not acted negligently in our selection and configuration.
  • Data Sharing: We do not sell your personal data to unrelated third parties. Data may be shared only with:
    • Service providers who assist in delivering our services (subject to appropriate safeguards).
    • Authorities, regulators, or courts where legally required.
    • Prospective or actual buyers or investors in the event of corporate restructuring or sale, subject to the “Change Of Control” clause below.
  • Communication Consent: By enrolling, you consent to receiving SMS, emails, calls, in-app notifications, and other communications relating to your courses, new offerings, updates, or important announcements.

Change Of Control, Sale Of Business, And Effect On Users

  • Right To Sell Or Transfer: You expressly acknowledge and agree that the Firm may sell, transfer, assign, or otherwise dispose of the company, any of its business units, assets, platforms, databases, or any portion thereof, including but not limited to shares, intellectual property, or operational control, to any third party, at any time and without prior notice or prior approval from you.
  • No User Consent Required: Such sale or transfer does not require your consent. Your continued use of the Services after such change shall be subject to the terms and policies as may be prescribed by the new owner, controller, or majority shareholder.
  • Effect On Personal Data: In the event of a sale, transfer, acquisition, or restructuring:
    • Your personal data, account information, and course history may be transferred to the new owner or controlling entity as part of business assets.
    • How your personal data will thereafter be used, stored, or processed will be subject to the then-prevailing policies and decisions of such new owner or controlling entity.
    • The Firm (in its prior ownership form) will not have any further control, say, or responsibility in relation to your data or your purchased products once such transfer takes effect.
  • Effect On Purchased Courses: Decision regarding continuity, modification, migration, upgrade, or discontinuation of existing courses, subscriptions, or services after such change of control will be solely at the discretion of the new owner/management/board.
  • Current Terms Limited To Present Ownership: You agree that all conditions and policies mentioned in this document are framed for the Firm’s existing structure and ownership only. In case of change of control, the new owner’s terms and policies shall apply from the effective date of such change, and you may be required to review and accept those separately.

Payment, Cancellation, And Refund Policy

  • Payment Responsibility: You are responsible for ensuring that payments are made to the correct official payment channels, with all details entered correctly.
  • No Refund Policy: As a standard rule, all payments are non-refundable and non-adjustable, irrespective of usage level, dissatisfaction, or change in personal circumstances.
  • Duplicate Payments: Refunds will only be considered where a clear case of duplicate payment for the same product is established.
  • Exceptional Refunds: In rare, exceptional situations, at exclusive discretion of the Firm, a partial or full refund may be considered after deducting applicable charges. You have no automatic right to such exceptional consideration.
  • Cancellation Window For Certain Orders:
    • Cancellation requests (where permitted) will be considered only if made within 12 hours of placing the order and before the order has been processed/shipped/activated.
    • Orders under special promotional offers, festival offers, or time-bound discounts cannot be cancelled.
  • Refund Processing Time: Any approved refund may take 15–21 working days to be processed to the original payment source or as otherwise informed by the Firm.

Shipping And Delivery (For Physical Products, If Any)

  • Modes Of Delivery:
    • Digital products are delivered online via our Windows PC Application or Android/iOS apps (and related digital access mechanisms).
    • Physical products, if any, are shipped via authorized courier partners to the address provided by you.
  • Shipping Territory: Physical delivery is generally limited to addresses within India only unless explicitly stated otherwise.
  • Address Accuracy: You must provide a complete and correct address at the time of order. Once the order is processed, change of address may not be possible.
  • Tampered Package: You must not accept any package that appears tampered with, opened, or damaged. In such case, you should immediately notify us.
  • Return Conditions:
    • Requests for return of damaged or incorrect products must be raised within 7 days of delivery.
    • Products must be returned in delivery-like condition without visible signs of usage.
  • Third-Party Hardware: Where any hardware or device is manufactured by a third party, any defect must be taken up with the manufacturer; the Firm is not responsible for manufacturing defects and does not provide any warranty beyond what is provided by the manufacturer.

Account Creation, Access, And External Dependencies

  • Registration Requirements: To access most Services, you must create an account and provide mandatory details as requested.
  • Confidentiality Obligations: You must keep your password and account details confidential. Any action performed using your account is presumed to be done by you.
  • External Dependencies: Access to our Services depends on external factors such as internet service providers, network availability, power supply, and compatibility of your device. The Firm cannot guarantee uninterrupted access and is not liable for disruptions caused by such external factors.

Indemnity And Limitation Of Liability

  • User Indemnity: You agree to defend, indemnify, and hold harmless the Firm, its directors, employees, and agents from any claims, damages, losses, liabilities, or expenses (including legal costs) arising from:
    • your use or misuse of the Website/Application/Services,
    • your breach of these Terms, or
    • your violation of any third-party rights.
  • Limitation Of Liability: In no event shall the Firm or its representatives be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profit, data, or goodwill arising out of your use of the Services, even if advised of the possibility of such damages.

Modification Of Terms And Services

  • Right To Modify Terms: The Firm may modify, add, or remove any clause of these Terms at any time without prior notice. Updated Terms shall be effective upon posting.
  • Right To Modify Services: We may change, upgrade, suspend, discontinue, or restrict access to any service, feature, or content at any time, for any reason, without prior notice or liability.
  • User Responsibility: It is your responsibility to periodically review these Terms for updates.

Governing Law And Jurisdiction

  • Applicable Law: These Terms shall be governed by and construed in accordance with the laws of India.
  • Jurisdiction: You agree that all disputes shall be subject to the exclusive jurisdiction of the competent courts at the Firm’s registered regional location (as notified by the Firm from time to time).

Feedback And Customer Care

  • Feedback Usage: Any feedback, suggestions, or ideas you submit to us may be used by the Firm without any obligation to compensate you.
  • Customer Support: For queries, complaints, or clarifications, you may contact us at contact@iasment.com.

Privacy Policy

  • Parties And Definitions: Here in the following Conditions and Policies BIG KNOWLEDGE EDUTECH (runs its business by the name of “IASment”, GSTIN: 08BEYPM8422D1Z2) is referred to as Firm/We/Us/Our, and its users, learners, customers, subscribers, and visitors are referred to as User/You/Your.
  • Commitment To Privacy: We value your trust. We adhere to ethical standards in gathering, using, and safeguarding information you provide and aim to be transparent about how and why data is used.
  • Scope Of This Policy: This Privacy Policy governs your use of the “IASment” Application, www.iasment.com (Website), and all other associated applications, products, websites, services, and platforms managed by the Firm (collectively referred to as Application/Website/Services/products).
  • Binding Nature: Your use of the Website, Application, Services, or products; your registration with us through any mode; or your usage through SD cards, tablets, or other storage/transmitting devices signifies your acceptance of this Policy and your agreement to be legally bound by it. If you disagree with any part of this Policy, you must not use the Website, Application, products, or Services.
  • Relationship With Terms Of Use: This Policy must be read together with our Terms and Conditions / Terms of Use, and both documents form a single, binding framework for the use of our Services.

User-Provided Information

  • Information At Registration: The Application/Website/Services/products obtain information you provide when you download and register for the Application or Services or products. When you register, you generally provide:
    • Identity Details: Your name, age, email address, location, phone number, password, and your ward’s educational interests.
    • Transaction Details: Information related to purchases, offers, transactions, or downloads made through us.
    • Support Communications: Information you provide when you contact us for help or support.
    • Learning Inputs: Information you enter when using the Application/Services/Products/Website, such as doubts, answers, comments, test responses, and participation in discussions.
  • Data Classification: The information collected may fall into Personal Information, Sensitive Personal Information, and Associated Information, each as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (the “Data Protection Rules”). These collectively form your Information under this Policy.
  • Voluntary Nature Of Information: We will, at all times, provide you the option not to provide specific Personal or Sensitive Personal Information. However, certain Services may not function or may be discontinued if mandatory information is not provided or if consent is withdrawn.
  • Withdrawal Of Consent: You may, at any time, withdraw your consent to our use of your Personal or Sensitive Personal Information by writing to us at the contact details given below. Upon such withdrawal, the Firm reserves the full right to discontinue or restrict your access to the Application/Services/Products/Website.
  • Credential Responsibility: We do not differentiate who uses a device that accesses the Application/Website/Services/products as long as the login credentials match your account. You are responsible for ensuring that your account is accessed only by you or under your supervision.

Additional Demographic, Location, And Profile Data

  • Residence Details: In addition to the above, we may collect details of your residence country, residence state, and other address-related information as provided by you or inferred from your inputs.
  • Geolocation Information: Subject to device permissions and applicable law, we may collect approximate geolocation (e.g., via IP address or OS-level permissions) to understand regional usage, comply with region-specific legal obligations, and optimize our services.
  • Educational Profile: We may collect information about your class/grade, exam preferences, subjects of interest, learning goals, and exam year to personalize content and recommendations.

Automatically Collected Information

  • Device And Technical Data: In addition to user-provided data, the Application/products/Services may automatically collect certain information, including but not limited to:
    • Type of device (mobile, tablet, PC),
    • Unique device ID,
    • Mobile/desktop operating system,
    • IP address,
    • Type and version of browser,
    • Device language and time-zone.
  • Usage Behaviour: We may also collect information about how you use the Application/Services/Products/Website, including visited pages, features used, time spent, test attempts, and interaction sequences.
  • Permissions-Based Data: As is true for most applications, we may collect additional data according to permissions granted by you on your device (e.g., notifications, basic storage access, etc.).
  • Payment Processing: We may use outside credit card or payment processing firms to bill you for products and services. These companies do not retain, share, store, or use your personally identifiable information for any purpose other than payment processing as authorized by us.
  • Social Login: If you log in using social IDs (e.g., Google, Facebook, or similar platforms), we may collect and store profile information permitted by those platforms, and you authorize us to use such information in accordance with this Policy.

Use Of Your Personal Information

  • Core Purposes: We use your Information to:
    • Analyse trends, conduct research, and administer the Application/Services/Products/Website.
    • Understand user learning patterns, preferences, and movements around the Application/Services/Products/Website.
    • Gather demographic and usage behaviour information to improve our offerings.
    • Provide personalized content, recommendations, and study plans tailored to your profile.
  • Service Improvement and Analytics: Aggregated and individual (anonymized or non-anonymized) data may be transmitted to trusted external service providers to help us improve the Application, products, and Services. Such third-party providers are not permitted to use your Information for independent purposes outside our instructions.
  • Personalization: Individual data and behaviour patterns, when combined with your personal information, may be used to deliver personalized learning paths, content sequencing, difficulty adjustment, and targeted communications that aim to better serve your learning objectives.
  • Internal And Affiliate Use: We may share Information within our Firm and its subsidiaries/affiliates for related offerings and to provide an integrated service experience, subject to this Policy.
  • Aggregate Statistics: We may provide aggregate statistics about our customers, traffic patterns, and related site information to reputable third parties. Such aggregate information does not contain identifiable personal data.

SaaS Model, Third-Party Infrastructure, And Limited Control Disclaimer

  • SaaS-Based Delivery: Our services are provided using third-party Software-as-a-Service (SaaS) platforms, cloud infrastructure, hosting providers, and integrated tools.
  • Limited Direct Control: Because core infrastructure (servers, storage, and some application components) is owned or managed by such third parties, we have limited physical and technical control over all aspects of storage and processing layers.
  • Best Effort Only: We configure and use these third-party platforms with reasonable care, industry-aligned settings, and contractual protections, but we do not and cannot guarantee absolute data security, continuity of service, or immunity from third-party failures, breaches, malfunctions, or policy changes.
  • No Absolute Guarantee: By using our Services, you understand and agree that, while we try our best to protect your data, we cannot guarantee that unauthorized access, hacking, data breaches, or leaks will never occur, especially where they arise from SaaS vendors, infrastructure partners, telecom providers, or other external systems outside our full control.

Access Medium, Device Limitation, And Privacy Aspect

  • Where You Can Purchase: You may purchase our courses from any official channel (Website, apps, or other authorized interfaces).
  • Where You Can Access Content: Irrespective of the purchase source, you expressly acknowledge and agree that course content (such as videos, tests, notes, PDFs, etc.) can be accessed only through:
    • Our Windows PC Application, and
    • Our Android or iOS mobile applications, and not through the Website directly in browser form (unless the Firm explicitly enables this in future).
  • Data And Security Implication: By attempting to access content through unauthorized or unsupported methods (e.g., modified apps, emulators, unofficial clients, or browser hacks), you may expose your data to increased risk. We are not responsible for security or privacy issues arising from such unauthorized methods.

Sharing And Disclosure of Information

  • Third-Party Service Providers: We may share your Information with trusted service providers who work on our behalf for:
    • Analytics and behavioural insights,
    • Notifications and communication delivery,
    • Infrastructure, hosting, and data storage,
    • Fraud detection and security,
    • Customer support and ticketing.
    • These providers do not have independent rights to use your Information outside our documented purposes.
  • Legal Compliance and Protection: We may disclose your Information:
    • As required by law (e.g., to comply with a subpoena, court order, or legal process).
    • To enforce our Terms of Use, including investigation of potential violations.
    • When we believe, in good faith, that disclosure is necessary to protect our rights, your safety, the safety of others, investigate fraud, address security or technical issues, or respond to a lawful governmental request.
    • To protect against imminent harm to the rights, property, or safety of the Application/Website/IASment, its users, or the public as permitted by law.
  • Children’s Data: Any personal data relating to minors, provided by you, is deemed to be given with the consent and authorization of the legal guardian/parent.

No Sale of Personal Information (Current Ownership)

  • No Unauthorised Commercial Sale: We do not sell, trade, or rent your personally identifiable information to unrelated third parties for their own marketing, under the Firm’s current ownership structure and policy.
  • Subsidiaries And Affiliates: Information may be shared with our subsidiaries or affiliates for related or compatible offerings, governed by this Policy.

Change Of Control, Sale, or Transfer of Business

  • Right To Sell or Transfer: You expressly agree that the Firm may, at any time and without prior notice or consent from you, sell, transfer, assign, merge, or otherwise dispose of the company, its assets, any part of its business, shares, platforms, databases, or operational control to any third party.
  • Transfer Of Data: In the event of such a sale or transfer:
    • Your personal data and account information may be transferred to the new owner/controller as part of the business assets.
    • The new owner/controller will determine how your data and purchased products/courses are used, continued, altered, or discontinued.
    • The Firm under its earlier ownership will no longer have control or responsibility over your data or services after the effective transfer.
  • Future Policies: The privacy practices of the new owner/controller may differ from this Policy. You may be required to review and accept new privacy terms as determined by them.
  • Current Policy Limitation: All commitments and statements in this Policy center around the current ownership and structure of BIG KNOWLEDGE EDUTECH and do not bind future owners’ post-transfer.

Access To Your Personal Information

  • Profile Edits: If you have created a profile, we will provide a clear way for you to access and modify your Personal Information through the Application/Website/Services/products.
  • Account Accuracy: It is your responsibility to ensure that your account information remains accurate and up to date.
  • Password Protection: We adopt reasonable measures to protect your passwords from exposure or disclosure, but you are responsible for maintaining password confidentiality.

Cookies And Similar Technologies

  • Use Of Cookies: We send cookies (small text files) to your device to uniquely identify your browser and track preferences. Cookies help in:
    • Automatic login and session continuity,
    • Remembering your preferences,
    • Understanding user trends and traffic patterns,
    • Improving our content and Services.
  • Cookie Control: Most browsers accept cookies by default. You may change browser settings to refuse all cookies or indicate when a cookie is being sent. However, some features and services may not function properly if cookies are disabled.

Third-Party Links

  • Tracking Of Links: We may present links in a format that allows us to track whether they have been followed, enabling us to improve content relevance and navigation.
  • External Sites: Clicking such links may take you outside our domain. We are not responsible for the privacy practices, content, or data handling policies of such external websites.
  • User Vigilance: We encourage you to read the privacy statements of every website that collects personally identifiable information. This Policy applies only to Information collected by our own Website/Application/Services/Products/Website.

Alerts And Communications

  • Service Notifications: We may alert you by email, SMS, phone call, or in-app notification to inform you about:
    • New service offerings,
    • Feature updates,
    • Important academic information,
    • Security or policy-related notices.
  • Integrated Nature of Communications: Certain communications are considered part of your essential service experience and may not be fully opt-out compatible while you use the Service.

Public Forums and User-Generated Content

  • Public Visibility: When you use features such as discussion forums, comments, and public chat rooms, information (such as comments, messages, files, and photos) you post may become visible to all users and may enter the public domain.
  • Risk Ownership: All information shared voluntarily in public areas is done at your own risk. If you disclose personal details (e.g., your name, email, contact number) in public sections, we cannot control downstream use by others.

Security

  • Security Measures: We are concerned about safeguarding your Information and adopt physical, electronic, and procedural safeguards to protect the data we process and maintain. Access to Information is limited to authorized employees and service providers who need it to operate, develop, or improve our Application/Services/Products/Website.
  • Limitations Of Security: While we endeavour to provide reasonable security, no security system is infallible. Breaches may occur due to factors such as:
    • Third-party SaaS failures,
    • Internet vulnerabilities,
    • New, unknown security threats,
    • User-side device compromise (malware, weak passwords, etc.).
  • User Responsibility: You are also responsible for safeguarding your device, keeping your software up to date, using strong passwords, and avoiding sharing credentials or sensitive data in insecure environments.

Data Retention

  • Retention Period: We currently plan to retain user data while an account is active and for at least three years afterwards.
  • Adjustments: The Firm may modify this retention period according to legal, regulatory, business, or technical requirements.
  • Compliance-Based Extensions: Retention may be lengthened to comply with law, industry standards, dispute resolution, or audit requirements.
  • Storage Optimization: Where permitted, retention may be shortened for some data categories to free up storage space or for operational efficiency.

Log Information

  • Server Logs: When you access our website, our servers automatically record certain information that your browser sends, including:
    • Web requests,
    • Internet protocol (IP) address,
    • Browser type and language,
    • Date and time of requests,
    • One or more cookies that may uniquely identify your browser.
  • Usage Of Logs: This information is used for diagnostics, security, analytics, and service optimization.

User Communications

  • Email And Message Retention: When you send emails or other communications to us (including support requests and feedback), we may retain those communications to process your inquiries, respond to your requests, and improve our Services.

Changes To This Statement

  • Policy Evolution: Our privacy policy will evolve as the Firm grows, adopts new technologies, integrates additional services, or faces new regulatory scenarios.
  • User Responsibility to Review: You are advised to review this Policy regularly for updates. Continued use of the Application/Services/Products/Website after changes means you accept the updated Policy.

Your Consent

  • Informed Consent Principle: We believe every user must be able to give informed consent before providing Information required for using the Application/Services/Products/Website.
  • Consent To Processing: By registering with us or using our Application/Services/Products/Website, you expressly consent to our collection, processing, storing, disclosing, transferring, and handling of your Information as laid out in this Policy, now and as amended from time to time.
  • Processing Location and Law: All processing will primarily occur in India and be governed by applicable Indian data protection laws. If you reside or access the Service from outside India, you consent to the transfer and processing of your information in India under Indian law.
  • Effect Of Consent Withdrawal: If you withdraw consent, we may be unable to provide services and may restrict or terminate access to the Application/Services/Products/Website.

Contact Information

  • Grievance Officer: Our Grievance Officer will undertake reasonable efforts to address your grievances at the earliest possible opportunity.
  • How To Reach Us: You may contact us at contact@iasment.com.
  • Email Subject Format: Please write “Connect Grievance Officer – [Your Subject]” in the subject line of your email so that it can be routed correctly.

Cancellation And Refund Policy

  • Identity Of the Parties: Throughout this Cancellation and Refund Policy, BIG KNOWLEDGE EDUTECH (operating under the brand name “IASment”, GSTIN: 08BEYPM8422D1Z2) is referred to as Firm/We/Us/Our, and any person purchasing or attempting to purchase any digital or physical product is referred to as User/You/Your.
  • Policy Scope: This Policy governs all cancellations, refund requests, payment disputes, and order modifications related to products purchased through our Website, Android App, iOS App, Windows PC Application, or any authorized sales channel.
  • Binding Nature: By purchasing any product or service, you acknowledge, understand, and agree to be legally bound by this Cancellation & Refund Policy.

General Non-Refundable Nature of All Products

  • Strict No-Refund Policy:
    • All payments made for digital products, courses, test series, study material, subscriptions, and services are strictly non-refundable and non-transferable under all circumstances.
    • This includes cases of non-usage, partial usage, dissatisfaction, change of mind, mistaken purchase, device incompatibility, or lack of expected learning outcomes.
  • Reason For Non-Refundability:
    • Digital learning content, once purchased or activated, is considered consumed or delivered, as per global digital-goods industry standards.
    • Course access, even if unused, constitutes delivery of the service because the content becomes available to you.

Cancellation Policy (Digital Products)

  • Cancellation Before Activation (If Supported):
    • A cancellation request for a digital product may be considered only if submitted within 12 hours of payment and before the product/course access has been activated.
    • Once access is activated or available in your account, no cancellation is possible.
  • Cancellation After Activation:
    • No cancellations will be permitted once:
      • Content is viewable in your account,
      • Login is made even once after purchase,
      • Course modules become accessible,
      • Tests, PDFs, or videos become available.
  • No Cancellation for Device or Network Issues:
    • Incompatibility of your device, poor network, storage issues, or outdated operating systems will not qualify for cancellation.

Cancellation Policy (Physical Products)

  • Eligibility:
    • A cancellation request for a physical product is allowed only if made within 12 hours of ordering AND before the item is processed, packed, or shipped.
    • Once the product is dispatched, cancellation is not possible.
  • Non-Eligible Items:
    • Products under discounts, promotions, festive offers, special sales, limited edition items, or seasonal deals cannot be cancelled under any condition.
  • Incorrect Address or Non-Availability:
    • If the User provides an incorrect address, refuses delivery, or is unavailable at the time of delivery, the order will be considered delivered, and no cancellation or refund will be issued.

Refund Policy – Digital Products

  • General Rule:
    • No refunds shall be issued for any digital product, subscription, or course under any circumstances except for duplicate payments.
  • Duplicate Payment Refund:
    • If you are charged more than once for the same item, the Firm will refund the excess amount after verification.
    • You must email contact@iasment.com within 24 hours of the transaction with proof of duplicate charges.
  • Refund Processing Time:
    • Once approved, refunds may take 15–21 working days to reflect in your account, depending on the banking/payment gateway system.
  • Administrative Deductions:
    • The Firm may deduct processing fees, payment gateway charges, and administrative expenses from the refunded amount.

Refund Policy – Physical Products

  • Refund Eligibility:
    • Refunds may be considered only if:
      • The product received is damaged (reported immediately upon delivery refusal),
      • The product received is incorrect, or
      • The product received materially differs from the description.
  • Non-Refundable Circumstances:
    • Refunds will NOT be provided in the following situations:
      • User accepted tampered/damaged package without reporting it at delivery,
      • User claims damage but fails to provide photographic/video evidence,
      • Product returned is found used or altered,
      • Request is made after the allowed window (7 days),
      • Non-serviceable location-related issues.
  • Refund After Return Verification:
    • Refunds for returned items will only be processed after the Firm receives and inspects the returned product.
    • If the product does not meet return conditions, the refund will be rejected.

Return Window and Conditions

  • Return Window:
    • Return requests must be initiated within 7 days of delivery for physical items.
  • Condition Of Returned Product:
    • Must be unused, unaltered, unwashed, undamaged, and in original packaging with all tags, accessories, and invoices.
  • Responsibility For Return Shipping:
    • For damaged or incorrect products delivered, the Firm may cover the shipping cost.
    • For all other return reasons, User must bear the return shipping cost.

Non-Delivery, Failed Delivery, And Courier Issues

  • Courier Failures:
    • The Firm is not responsible for delays, courier misrouting, failed deliveries, or logistic disruptions caused by third-party delivery partners.
  • Unsuccessful Delivery Attempts:
    • If the courier attempts delivery and you are not available, the package may be returned to origin. No refund shall be issued.
  • User Responsibility:
    • Users must track their shipment and ensure availability for receipt.

Situations Where No Cancellation or Refund Will Be Given

  • The User purchases the wrong course.
  • The User changes device or experiences technical issues with their device.
  • The User does not have required system configuration or internet speed.
  • The User does not like the teaching method or content style.
  • The User expected content not included in the course.
  • The User claims not to know the